Privacy policy.

Privacy policy.

HumanPlaylistr is owned and operated in the UK as a sole trader business.

“Us”, “We” and “Our” refers to HumanPlaylistr as an entity. “You”, “Your” and “Yours” refers to the customer(s) engaging with HumanPlaylistr business and service activity, referred to as the “Journey”.

Your personal data and privacy are really important to us.

This page sets out our obligations to you and how to raise any concerns you may have to us or the Information Commissioner’s Office (ICO). It also sets out your rights.

Date of publication.

16th November 2020

Last reviewed: 5th May 2021

This document may be updated if there are changes in the way we process your personal data or changes to legal requirements.

What data we collect.

We currently collect and process the following information:

• Individual customer names
• Email address (through forms and subsequent communication)
• Telephone numbers where required

Third party suppliers.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Contact and communication
• Business administration
• Invoicing
• Customer reviews

We also receive personal information indirectly, from the following source in the following scenario:

• Trello boards that are private between us and you will record personally identifiable auditable activity such as moving of cards, relabelling and other board activity. It is recorded as part of the system and allows tracking of progress throughout the journey.

We use the information that you have given us in order to operate a business service to you. We do not share this information with any other organisation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting us via completing the form at the bottom of this page.
• We have a contractual obligation.
• We have a legitimate interest, as operators of the business service to you.

In-house personal information processing.

• Spotify – you may already have a Free or Premium account. If you don’t have an account you will need to sign up for a Free account as a minimum. Spotify’s Privacy Policy is here.
• Trello – this is a cloud-based planning system utilising kanban boards. It is produced by Atlassian. You will need to sign up for a Free account as a minimum. Atlassian’s Privacy Policy is here.
• Zoom – this is used for video meetings. Zoom’s Privacy Policy is here.
• WordPress – this site is hosted by WordPress. Privacy & Cookies: This site uses cookies. By continuing to use this website you agree to their use. Completed forms are converted to email and sent directly to us. No data is retained. Comments and likes generate data that may be visible to WordPress. WordPress’ Privacy Policy is here.
• Soundtrack Your Brand – if you require playback in commercial premises and we agree this is the correct deployment solution for you, you will need a Soundtrack Your Brand account you pay for once your Spotify playlists are complete. Soundtrack Your Brand’s Privacy Policy is here.
• Our email is hosted by Google’s Gmail service. Google’s Privacy Policy is here.

How we store your personal information.

Your information is securely stored on encrypted HumanPlaylistr computing equipment. Media is encrypted and very strong passwords are used for all systems to mitigate any data breach either with third parties or theft/loss of equipment. Should we believe your data has been breached either within HumanPlaylistr systems or with third party systems, we will notify you as soon as is reasonably possible, advising what data we believe has been breached.

We keep all customer data for the duration of your journey (engagement with the service). We will then dispose of your information by digital destruction, relying on the data removal procedures of third party suppliers detailed above when account deletion is activated, within 14 days of the conclusion of your journey. You are welcome to retain your Free Trello account but access to all HumanPlaylistr boards will be removed and your privately shared board will be removed. We can assist you with transferring a copy to your own boards at the completion of your journey if you wish. Your email address and name will be retained as part of a customer contact database for 24 months on our systems and will not be passed to any other organisation.

Your data protection rights.

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
• Please contact us via the form at the bottom of this page if you wish to make a request.

How to complain.

If you have any concerns about our use of your personal information, you can make a complaint to us via the form at the bottom of this page. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk